Public Grievance Platform · ಸಾರ್ವಜನಿಕ ದೂರು
ನೀವು 5 ಬಾರಿ ದೂರು ಕೊಟ್ಟಿದ್ದೀರಿ. ಯಾರೂ ಕೇಳಿಲ್ಲ. ಇಲ್ಲಿ ಎಲ್ಲರೂ ನೋಡುತ್ತಾರೆ.

You complained.
Nobody listened.

ನ್ಯಾಯದ ನೆರಳು

Report your problem with a photo. The whole community sees it. People upvote. Top issues get solved first. A public dashboard tracks every complaint — resolved or not. No more silence. No more excuses.

Report an Issue
ಸಮಸ್ಯೆ ವರದಿ ಮಾಡಿ
Public Tracking
Community Upvotes
72% Resolution Rate
847
Total
ಒಟ್ಟು
612
Resolved
ಪರಿಹಾರ
48
New
ಹೊಸ
342
Pothole — 5th Cross, Jayanagar
ಜಯನಗರ 5ನೇ ಕ್ರಾಸ್ ಗುಂಡಿ
Ward 42 · 3 days ago
In Progress
289
No water — KR Puram Block 3
KR ಪುರಂ ನೀರಿಲ್ಲ
Ward 38 · 5 days ago
Resolved ✓
214
Streetlights off — MG Road
MG ರೋಡ್ ಬೀದಿ ದೀಪ
Ward 41 · 1 day ago
New
178
Garbage 10 days — Indiranagar
ಇಂದಿರಾನಗರ ಕಸ
Ward 44 · 2 days ago
In Progress
ಸಾಮಾನ್ಯ ದೂರಿನ ಕಥೆ

The life of a normal complaint

This is what happens when you complain through traditional channels. Sound familiar?

Day 1
ದಿನ ೧

You call the BBMP helpline

BBMP ಸಹಾಯವಾಣಿಗೆ ಕರೆ ಮಾಡಿದ್ದೀರಿ

Someone picks up. Takes your details. Gives you a "complaint number." Says "we'll look into it." You feel hopeful.

Day 7
ದಿನ ೭

Nothing happened. You call again.

ಏನೂ ಆಗಿಲ್ಲ. ಮತ್ತೆ ಕರೆ ಮಾಡಿದ್ದೀರಿ.

"Sir, your complaint is in the system. It has been forwarded to the concerned department." Nobody knows which department. Nobody has a name.

Day 21
ದಿನ ೨೧

You visit the ward office in person

ವಾರ್ಡ್ ಕಚೇರಿಗೆ ಹೋಗಿದ್ದೀರಿ

Take half a day off work. Wait 2 hours. The person in charge is "not available." Come back tomorrow. You lose a day's wages.

Day 45
ದಿನ ೪೫

You give up

ನೀವು ಬಿಟ್ಟುಕೊಟ್ಟಿದ್ದೀರಿ

The pothole is still there. The garbage is still piling up. The streetlight is still off. You stop complaining. Everyone stops complaining. Nothing changes.

With
ನ್ಯಾಯದ
ನೆರಳು

342 people upvote your complaint. It's resolved in 4 days.

೩೪೨ ಜನ ನಿಮ್ಮ ದೂರನ್ನು ಬೆಂಬಲಿಸಿದ್ದಾರೆ. ೪ ದಿನಗಳಲ್ಲಿ ಪರಿಹಾರ.

Public visibility creates accountability. When 342 people are watching, someone has to act. The dashboard tracks it. The report card shows it. There's nowhere to hide.

ಹಳೆಯ ರೀತಿ vs ಹೊಸ ರೀತಿ

The old way vs. Nyayada Neralu

❌ The Old Way · ಹಳೆಯ ರೀತಿ

Complaint goes into a black hole

You call, you complain, it vanishes. No tracking. No updates. No accountability.

Nobody knows except you

Your problem is invisible. No community support. You fight alone.

Takes weeks or never

Average resolution: 45+ days. Most complaints? Never resolved at all.

No proof it happened

No record. No dashboard. No report card. Leaders claim "everything is fine."

VS

✅ Nyayada Neralu · ನ್ಯಾಯದ ನೆರಳು

Public tracking number + live status

Every complaint gets a tracking ID. Status visible to everyone: New → In Progress → Resolved.

Entire community sees and upvotes

342 neighbors upvote your pothole. It rises to the top. Collective voice, collective pressure.

Average resolution: 4.2 days

Public visibility creates urgency. Nobody wants to be the one with unresolved complaints on the dashboard.

Monthly public report card

847 issues. 612 resolved. 72% rate. 4.2 day average. Published monthly. Full transparency.

ಹೇಗೆ ಕೆಲಸ ಮಾಡುತ್ತದೆ

Report. Upvote. Resolve. Track.

1

Report + Photo

ವರದಿ + ಫೋಟೋ

Take a photo. Describe the issue. Submit with your location. Takes 30 seconds.

2

Community Upvotes

ಸಮುದಾಯ ಬೆಂಬಲ

Your neighbors see it. They upvote. The most urgent issues rise to the top automatically.

3

Team Acts

ತಂಡ ಕ್ರಮ ಕೈಗೊಳ್ಳುತ್ತದೆ

Raghu Achar's team routes it to the right department. Top 10 upvoted issues get priority every month.

4

Public Resolution

ಸಾರ್ವಜನಿಕ ಪರಿಹಾರ

Status updates visible to all. Before/after photos. Monthly report card published for full accountability.

ಯಾವ ಸಮಸ್ಯೆಗಳನ್ನು ವರದಿ ಮಾಡಬಹುದು

What you can report

🕳️

Roads & Potholes

ರಸ್ತೆ ಮತ್ತು ಗುಂಡಿ

Potholes, broken roads, missing speed breakers, dangerous curves.

💧

Water Supply

ನೀರು ಪೂರೈಕೆ

No water, low pressure, contamination, broken pipes, irregular timing.

🗑️

Garbage & Waste

ಕಸ ವಿಲೇವಾರಿ

Uncollected garbage, illegal dumping, missing bins, overflowing drains.

💡

Streetlights

ಬೀದಿ ದೀಪ

Non-working lights, dark stretches, broken poles, missing lights in new areas.

🌳

Parks & Public Spaces

ಉದ್ಯಾನವನ ಮತ್ತು ಸಾರ್ವಜನಿಕ ಸ್ಥಳ

Unmaintained parks, broken equipment, encroachments, safety concerns.

🚰

Drainage & Sewage

ಒಳಚರಂಡಿ

Blocked drains, sewage overflow, flooding during rains, open manholes.

🏗️

Construction & Noise

ನಿರ್ಮಾಣ ಮತ್ತು ಶಬ್ದ

Illegal construction, noise pollution, unauthorized demolition, building violations.

📋

Government Services

ಸರ್ಕಾರಿ ಸೇವೆ

Ration card delays, pension issues, certificate backlogs, office non-cooperation.

ನಮ್ಮ ಪಾರದರ್ಶಕತೆ ಭರವಸೆ

Our transparency promise

Every Complaint is Public

ಪ್ರತಿ ದೂರು ಸಾರ್ವಜನಿಕ

No complaint disappears. Every issue is visible on the public dashboard. Citizens, media, and officials can see everything.

Monthly Report Card

ಮಾಸಿಕ ವರದಿ ಕಾರ್ಡ್

Every month: total issues, resolved count, resolution rate, average time, ward-wise breakdown. Published openly. No hiding.

Top 10 Commitment

ಟಾಪ್ ೧೦ ಬದ್ಧತೆ

The 10 most upvoted issues every month are personally tracked by Raghu Achar's team until resolved. No exceptions.

ಜನರ ಅನುಭವ

Problems reported. Problems solved.

Resolved in 3 days · ೩ ದಿನ
"2 ವರ್ಷದಿಂದ ನಮ್ಮ ರಸ್ತೆಯಲ್ಲಿ ಗುಂಡಿ ಇತ್ತು. BBMP ಕೇಳ್ಲಿಲ್ಲ. ಇಲ್ಲಿ ಹಾಕಿದೆ, 200+ upvotes ಬಂತು. 3 ದಿನಕ್ಕೆ repair ಆಯ್ತು."
"Pothole on our road for 2 years. BBMP ignored. Posted here, 200+ upvotes. Repaired in 3 days."
SK
Suresh K.
Resident, Jayanagar
Resolved in 5 days · ೫ ದಿನ
"ನಮ್ಮ ಬೀದಿಯಲ್ಲಿ 10 ದಿನ ಕಸ ಎತ್ತಿರಲಿಲ್ಲ. ಫೋಟೋ ಹಾಕಿದೆ. ಮರುದಿನವೇ BBMP van ಬಂತು. ಇಡೀ ಬೀದಿ clean ಆಯ್ತು."
"Garbage uncollected for 10 days. Posted photo. BBMP van came next day. Entire street cleaned."
MR
Meena R.
Resident, Indiranagar
Resolved in 2 days · ೨ ದಿನ
"ರಾತ್ರಿ ನಮ್ಮ ಏರಿಯಾದಲ್ಲಿ ಬೀದಿ ದೀಪ ಇಲ್ಲ ಅಂತ ದೂರು ಕೊಟ್ಟೆ. 180 ಜನ upvote ಮಾಡಿದ್ರು. 2 ದಿನಕ್ಕೆ ಹೊಸ lights ಹಾಕಿದ್ರು."
"Reported no streetlights. 180 upvotes. New lights installed in 2 days."
RP
Ravi P.
Resident, BTM Layout
ನಿಮ್ಮ ಬೀದಿ. ನಿಮ್ಮ ಧ್ವನಿ. ನಿಮ್ಮ ಹಕ್ಕು.

Your street. Your voice.
Their accountability.

Report a problem. Let your community upvote it. Watch it get solved. This is what happens when complaints become public.

Report an Issue Now
ಈಗ ಸಮಸ್ಯೆ ವರದಿ ಮಾಡಿ
Just a photo + description. Takes 30 seconds.
An initiative by
ಶ್ರೀ ಜಿ ರಾಘು ಆಚಾರ್
Shri G Raghu Achar
Former MLC · Indian National Congress